Shipping policy

Shipping & Delivery Policy

At Satyug Lifestyle, we are committed to delivering your spiritual essentials with speed and the highest quality packaging. Our goal is to ensure your sacred items reach you in perfect condition, reflecting the purity and devotion they represent.

Shipping Timelines

  • Dispatch: Online paid orders are shipped the next working day.
  • Standard Delivery: Non-customized orders: 5–6 working days from dispatch. Customized orders: 5–9 working days from dispatch.
  • Express Delivery: Major cities typically receive orders within 4–5 working days for online paid transactions.
  • Operating Hours: We ship throughout the week, excluding Sundays and public holidays.
  • Tracking: Tracking details are shared over email/WhatsApp as soon as your order is dispatched.

Shipping Partners & Reach

To guarantee reliable service, we partner with reputed courier agencies such as FedEx, BlueDart, and Delhivery.

  • Remote Areas: If standard courier services are unavailable in your location, we will attempt to ship via Government Registered India Post, though this cannot always be guaranteed.
  • Self-Pickup: In extremely remote locations, recipients may be requested to collect their package from the nearest delivery center.
  • International Shipping: For orders outside of India, please contact our support team at connect@satyuglifestyle.com.

Shipping Charges & Taxes

  • Domestic Shipping: There are no shipping charges for orders within India.
  • Multiple Units: Delivery charges for bulk orders are calculated based on weight and destination.
  • GST: All prices are inclusive of GST as per Government of India regulations. Satyug Lifestyle is fully GST compliant.

Returns, Replacements & Cancellations

1. Damaged or Tampered Packages

If you receive a product in poor condition or if the packaging is tampered with, please refuse the delivery. Contact us immediately at connect@satyuglifestyle.com with your Order ID. We will arrange a reverse pick-up and issue a brand-new replacement at no additional cost. Ensure the original tags and packaging remain intact.

2. Order Cancellations

To cancel an order, email or WhatsApp us within 1 hour of purchase. Once an order has been packed or dispatched, it can no longer be cancelled — but reach out, and we will explore the best possible options for you.

3. Returns & Replacements

We offer a 2-day return policy — you have 2 days after receiving your item to request a return, refund, or replacement. Please see our full Refund & Cancellation Policy for eligibility and process details.

  • Exclusions: We do not provide refunds or replacements for defect-free products based on "look and feel" or minor natural shade/colour variations inherent to handcrafted and natural products.
  • Process: Report issues with an unboxing video and images of the item and shipping label. Once verified, we will arrange a return or reverse pick-up.
  • Note: If no defect is found during inspection, the customer will be liable for two-way courier charges.

4. Refunds

Approved refunds are credited to your original payment method within 10 business days; Cash on Delivery orders are refunded to your bank account or UPI ID. The timeline for the credit appearing in your account depends on your bank or card issuer's policies.

Note: Please ensure all returned products are unused, in their original packaging, and include all items/accessories originally shipped.