Shipping policy

Shipping & Delivery Policy

At Satyug Lifestyle, we are committed to delivering your spiritual essentials with speed and the highest quality packaging. Our goal is to ensure your sacred items reach you in perfect condition, reflecting the purity and devotion they represent.

Shipping Timelines

Dispatch: Online paid orders are shipped the next working day.
Standard Delivery: * Non-Customized Orders: 5–6 working days from dispatch.
- Customized Orders: 5–9 working days from dispatch.
Express Delivery: Major cities typically receive orders within 4–5 working days for online paid transactions.
Operating Hours: We ship throughout the week, excluding Sundays and public holidays.

Shipping Partners & Reach

To guarantee reliable service, we partner with reputed courier agencies such as FedEx, BlueDart, and Delhivery.

Remote Areas: If standard courier services are unavailable in your location, we will attempt to ship via Government Registered India Post, though this cannot always be guaranteed.
Self-Pickup: In extremely remote locations, recipients may be requested to collect their package from the nearest delivery center.
International Shipping: For orders outside of India, please contact our support team at support@satyuglifestyle.com.

Shipping Charges & Taxes

Domestic Shipping: There are no shipping charges for online paid orders within India.
Multiple Units: Delivery charges for bulk orders are calculated based on weight and destination.
GST: All prices are inclusive of GST as per Government of India regulations. Satyug Lifestyle is fully GST compliant.

Returns, Replacements & Cancellations

1. Damaged or Tampered Packages

If you receive a product in poor condition or if the packaging is tampered with, please refuse the delivery. Contact us immediately at support@satyuglifestyle.com with your Order ID. We will arrange a reverse pick-up and issue a brand-new replacement at no additional cost. Ensure the original tags and packaging remain intact.

2. Order Cancellations

To cancel an order, email us within 30 minutes of purchase. Once an order has been packed or dispatched, it can no longer be cancelled. While most sales are final, we always strive to help—reach out, and we will explore the best possible options for you.

3. Replacement Policy

All sales are final. We offer replacements only for manufacturing defects or transit damage.

Exclusions: We do not provide refunds or replacements for defect-free products based on "look and feel," minor shade/color variations, or minor wear and tear that does not affect the product's function.
Process: Report defects with image and video proof of the item and shipping labels. Once verified, we will arrange a return and inspect the item.
Note: If no defect is found during inspection, the customer will be liable for two-way courier charges.

4. Refunds

Refunds are only issued if a replacement for a defective product is unavailable. Approved refunds will be credited to your original payment method. The timeline for the credit appearing in your account depends on your bank or card issuer's policies.