Refund and Cancellations

Refund & Cancellation Policy

Thank you for shopping at Satyug Lifestyle. As a spiritual superstore, we take great pride in offering authentic products deeply rooted in culture and tradition. Our policies below apply to every order, so you always know exactly where you stand.

1. Cancellation Policy

  • 1-Hour Window: Cancellation requests are accepted within 1 hour of placing an order. Once this window passes, we cannot guarantee a cancellation as the fulfillment process has begun.
  • No Cancellation Fees: Satyug Lifestyle does not charge fees for orders cancelled within the 1-hour window.
  • Unilateral Cancellations: In rare cases where we must cancel an order (due to stock unavailability or logistics constraints), a full refund will be processed with no fees charged to the customer.

2. Returns, Refunds & Replacements

We offer a 2-day return policy — you have 2 days after receiving your item to request a return, refund, or replacement.

  • Eligibility: The item must be unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase.
  • Damaged, Defective or Wrong Items: Contact us within 2 days of delivery with an unboxing video and clear images — this helps us resolve your claim quickly. If the outer packaging appears tampered with, please refuse the delivery and inform us with your Order ID.
  • How to Start: Email connect@satyuglifestyle.com or WhatsApp/call +91 88602 69736 with your order number. Once your return is accepted, we will share the return instructions. Returns are to be sent to: Veloz Technologies Private Limited, Shiv Colony, Farrukhnagar, Sultanpur, Gurugram, Haryana — 122506.
  • Non-Returnable: Custom or personalized products (such as items energised or prepared specifically for you) and gift cards.
  • Condition: Items that have been used, washed, damaged by the customer, or are not in their original packaging are not eligible.

3. Size Replacement Process

  1. Initiate Request: Contact us within 2 days of delivery via WhatsApp or email with your order number and the new size required.
  2. Return Product: Send the unused product back in its original packaging.
  3. Verification: Our team will inspect the product upon arrival.
  4. Replacement Fee: A flat fee of ₹200 applies to approved size exchanges to cover two-way shipping and handling.
  5. Dispatch: After verification, we will ship the new size and share a tracking number.

4. Refund Timelines

  • Approved refunds are processed within 10 business days to your original payment method. For Cash on Delivery orders, refunds are issued to your bank account or UPI ID.
  • Acknowledgment: Our support team will acknowledge your complaint within 48 hours.
  • Resolution: We aim to resolve all customer complaints within 30 days from the date of receipt.

Contact Information

Note: Satyug Lifestyle reserves the right to refuse returns or replacements that do not meet the guidelines above. In case of unforeseen circumstances, the brand reserves the right to void a shipment and process a full refund for the applicable order.